Shipping Policy – Kashfresh.com

1. Introduction

The Shipping Policy of Kashfresh.com, a multi-vendor marketplace operated by Badana Communications and Business Pvt. Ltd., governs the shipment of products purchased by global customers. This policy applies to all vendors, buyers, and logistics partners operating through the platform. Kashfresh acts as a facilitator and coordinator of shipping services, while individual vendors are responsible for dispatching and handling their products in compliance with the standards outlined herein.

Correspondence address: 1st Floor, Bhat Complex, Near Astan, Airport Road, Humhama, Srinagar, J&K, India – 190021
Contact Officer: Akhtar Badana
Phone: +91-9419061646
Email: info@kashfresh.com

This policy ensures:

  • Transparency for buyers and vendors
  • Compliance with Indian and international shipping regulations
  • Clear delineation of responsibilities
  • Risk management for perishable, agro, and allied products

2. Scope

This Shipping Policy applies to:

  • All products listed by vendors on Kashfresh.com
  • Domestic shipments within India
  • International shipments to countries where Kashfresh delivers
  • All logistics providers and courier partners engaged with Kashfresh

Key considerations:

  • Vendors must provide accurate weight, dimensions, and handling requirements
  • Buyers must comply with customs, duties, and local import regulations
  • KashFresh reserves the right to update shipping partners and methods based on performance and reliability

3. Responsibilities of Kashfresh

A. Platform Facilitation

  • Coordinating shipping options with multiple vendors
  • Providing real-time tracking integration for buyers
  • Offering standardized shipping instructions to vendors

B. Communication and Notifications

  • Informing buyers of shipping status, delays, or exceptions
  • Sending notifications regarding estimated delivery dates
  • Assisting in dispute resolution for shipping delays or mishandled shipments

C. Vendor Compliance Monitoring

  • Periodic audits of vendor adherence to shipping timelines
  • Monitoring logistics partners for delivery efficiency and safety

4. Responsibilities of Vendors

A. Timely Dispatch

  • Vendors must ship products within the timeframe promised on the platform
  • Failure to dispatch within the stipulated period may result in:
    • Buyer cancellation rights
    • Vendor penalty fees
    • Temporary suspension from the marketplace

B. Packaging Requirements

  • Vendors must ensure secure, tamper-proof, and environmentally compliant packaging
  • Perishable products must follow cold-chain guidelines
  • Labeling must include:
    • Vendor details
    • Product description
    • Handling instructions

C. Documentation for International Shipments

  • Customs declarations
  • Export licenses, if applicable
  • Compliance with destination country regulations

D. Insurance and Liability

  • Vendors are responsible for shipment insurance for high-value or fragile items
  • Liability for lost or damaged goods during transit falls on the vendor unless otherwise agreed

5. Responsibilities of Buyers

A. Accurate Shipping Information

  • Provide correct address, postal codes, and contact numbers
  • Ensure compliance with customs and import laws for international orders

B. Timely Acceptance

  • Be available to receive shipments during the estimated delivery window
  • In case of unavailability, coordinate with courier partners or vendors for alternate arrangements

C. Reporting Issues

  • Report lost, delayed, or damaged shipments promptly via help@kashfresh.com
  • Include order number, vendor name, and proof of damage or loss

6. Shipping Methods

A. Domestic Shipping (India)

  • Standard Courier: Delivery within 3–15 business days
  • Express Courier: Delivery within 1–7 business days
  • Cold-Chain Logistics: For perishable and agro products requiring temperature control

B. International Shipping

  • Standard International: 7–21 business days depending on country
  • Express International: 3–10 business days
  • Customs clearance handled by buyer unless vendor opts for DDP (Delivered Duty Paid)

C. Tracking Services

  • Unique tracking number per vendor shipment
  • Real-time updates available on website and mobile app
  • Estimated delivery times provided but not guaranteed due to customs delays, weather, or logistic disruptions

7. Shipping Charges

A. Domestic Shipping Charges

  • Calculated based on:
    • Product weight and dimensions
    • Vendor location and buyer location
    • Courier partner rates
  • Vendors may offer free shipping promotions at their discretion

B. International Shipping Charges

  • Charges include:
    • Shipping cost
    • Customs duties and taxes (buyer responsibility unless DDP)
    • Special handling for agro and perishable products

C. Multi-Vendor Orders

  • Each vendor’s shipment is calculated independently
  • Charges may vary based on vendor location and shipping method

8. Handling Delays

A. Possible Causes

  • Customs clearance
  • Weather disruptions
  • Courier logistics delays
  • High demand periods

B. Mitigation Measures

  • Real-time tracking and notifications
  • Vendor communication for expedited dispatch if feasible
  • Refund or replacement procedures under Return & Refund Policy

9. Risk and Liability

A. Vendor Liability

  • Vendors bear responsibility for product loss, damage, or misdelivery until receipt by the buyer
  • Vendors must maintain shipping insurance for high-value goods

B. Kashfresh Liability

  • Acts as a facilitator, not the carrier
  • Not responsible for delays or damages caused by:
    • Third-party logistics providers
    • Customs inspections
    • Natural disasters

C. Buyer Liability

  • Ensuring delivery address is accurate and accessible
  • Paying customs duties for international shipments
  • Reporting issues within the specified timeline

10. Special Considerations for Agro & Perishable Products

  • Cold-chain logistics required for temperature-sensitive items
  • Vendors must provide clear handling and storage instructions
  • KashFresh may provide vendor guidelines for optimal packaging and transit
  • Buyers advised to receive products promptly and follow storage instructions

11. International Compliance

  • Vendors shipping globally must adhere to:
    • Import/export laws of destination country
    • Food safety and quality standards
    • Documentation and customs requirements
  • Buyers responsible for:
    • Customs duties, import taxes, and compliance
    • Restrictions on certain agro, food, and allied products

12. Returns & Exchanges Related to Shipping

  • Refer to Return & Refund Policy
  • Shipping-related damages or delays are ground for return requests
  • Coordination between buyer, vendor, and Kashfresh support for resolution

13. Dispute Resolution

  • Shipping disputes escalated via help@kashfresh.com
  • Resolution involves:
    • Vendor verification of shipment
    • Courier partner investigation
    • Refund, replacement, or partial credit if applicable
  • Legal recourse available under Srinagar Courts, J&K

14. Communication & Notifications

  • Buyers receive:
    • Order confirmation
    • Shipment dispatched alert
    • Tracking number and estimated delivery
    • Delivery confirmation
  • Vendors receive:
    • Order notification
    • Shipping deadline reminders
    • Buyer feedback regarding delivery

15. Updates to Shipping Policy

  • KashFresh may update policy based on:
    • Regulatory changes
    • Logistics partner performance
    • Platform and vendor feedback
  • Continued use of platform indicates acceptance of updated policy

16. Contact Information

Contact Officer: Akhtar Badana
Email: info@kashfresh.com
Phone: +91-9419061646
Postal Address: 1st Floor, Bhat Complex, Near Astan, Airport Road, Humhama, Srinagar, J&K, India – 190021

Services:

  • Shipping inquiries
  • Lost or damaged shipments
  • Vendor logistics coordination
  • International shipping guidance

Kashfresh Shipping Policy ensures:

  • Transparent, legal, and safe shipping practices for buyers and vendors
  • Defined responsibilities for platform, vendors, and buyers
  • Compliance with global e-commerce, customs, and agro product regulations
  • Framework for tracking, disputes, and risk management