To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

1. Introduction

The Order Tracking Policy of KashFresh.com, operated by Badana Communications and Business Pvt. Ltd., establishes a comprehensive, legal, and professional framework for monitoring the status of orders placed in the multi-vendor marketplace. KashFresh acts as a facilitator between buyers, vendors, and logistics partners to ensure transparent tracking of all shipments, with special provisions for perishable items, live plants, and food products.

Correspondence address: 1st Floor, Bhat Complex, Near Astan, Airport Road, Humhama, Srinagar, J&K, India – 190021
Contact Officer: Akhtar Badana
Phone: +91-9419061646
Email: help@kashfresh.com

This policy is intended to:

  • Enable buyers to monitor orders in real-time
  • Ensure vendors comply with shipping timelines and tracking obligations
  • Provide detailed procedures for handling delays, perishable products, and international shipments
  • Establish legal accountability for all parties involved

2. Scope

The Order Tracking Policy applies to:

  • All products listed by vendors on KashFresh.com
  • Domestic orders within India and international shipments
  • Perishable, live plants, and food products requiring special handling and temperature control
  • All logistics and courier partners engaged by KashFresh or individual vendors

This policy governs tracking, notifications, updates, and dispute management.

3. Responsibilities of KashFresh

A. Platform Facilitation

  • Integrating real-time tracking systems with vendor and logistics data
  • Providing automated notifications for each stage of the shipment
  • Maintaining a centralized dashboard for buyers and vendors

B. Communication and Support

  • Informing buyers and vendors of:
    • Dispatch confirmation
    • In-transit status updates
    • Estimated delivery dates
    • Delays due to customs, weather, or other exceptions

C. Regulatory Compliance

  • Ensuring tracking systems comply with data protection and privacy laws
  • Recording shipment history for FSSAI, plant import/export, and other regulatory audits

4. Responsibilities of Vendors

A. Shipping Information Submission

  • Vendors must provide:
    • Accurate tracking number(s)
    • Courier partner information
    • Estimated delivery timeframes

B. Updates and Notifications

  • Vendors must update the tracking status promptly
  • For perishable items, live plants, and food products, vendors must provide temperature, handling, and storage details

C. Accuracy and Accountability

  • Vendors are responsible for correct shipment details
  • Delays or incorrect information must be reported to KashFresh and the buyer

5. Responsibilities of Buyers

A. Providing Accurate Information

  • Correct shipping address, postal codes, and contact numbers
  • Availability to receive shipments within the estimated delivery window

B. Monitoring and Reporting

  • Buyers must use the tracking system to monitor order progress
  • Report any discrepancies, delays, or damages promptly

C. Special Considerations

  • For perishable items, live plants, and food products, buyers must follow storage and care instructions provided by the vendor
  • Failure to comply may impact eligibility for returns or refunds

6. Order Tracking Features

A. Real-Time Tracking

  • Every order receives a unique tracking number
  • Status updates include:
    • Order confirmed
    • Dispatched from vendor
    • In transit
    • Out for delivery
    • Delivered

B. Notifications

  • Buyers and vendors receive updates via:
    • Email
    • SMS
    • Mobile app push notifications

C. Multi-Vendor Orders

  • Each vendor shipment is tracked independently
  • Buyers may receive multiple tracking numbers for a single checkout

D. Temperature & Condition Tracking (Perishables)

  • Cold-chain and fragile shipments include temperature monitoring
  • Buyers and KashFresh are notified of potential breaches

7. Domestic Tracking

A. Courier Integration

  • KashFresh integrates with major courier partners in India
  • Standard domestic delivery: 3–7 business days
  • Express domestic delivery: 1–3 business days

B. Perishable & Sensitive Items

  • Cold-chain logistics monitored continuously
  • Delivery personnel instructed to handle fragile items with care
  • Buyers advised to receive items promptly

C. Exceptions and Delays

  • Delays due to:
    • Weather
    • Road closures
    • High volume periods
  • KashFresh and vendors will communicate updates promptly

8. International Tracking

A. Courier Partners

  • International shipments use reliable logistics partners
  • Standard international delivery: 7–21 business days
  • Express international delivery: 3–10 business days

B. Customs & Regulatory Compliance

  • Customs clearance may affect delivery times
  • Buyers responsible for duties, taxes, and compliance

C. Tracking for Sensitive Items

  • Cold-chain and fragile item tracking integrated
  • Vendors provide care instructions and estimated handling times

9. Handling Discrepancies

A. Delayed Shipments

  • Vendors must notify KashFresh immediately
  • Buyers can contact help@kashfresh.com for updates

B. Lost or Damaged Items

  • Vendors responsible for replacement or refund
  • Tracking logs used to verify liability

C. Multi-Vendor Orders

  • Discrepancies handled per vendor
  • Partial refunds or replacements may be issued

10. Special Conditions for Perishable Items

  1. Immediate Inspection: Buyers must check within 24 hours of delivery.
  2. Temperature Verification: Vendors must provide cold-chain compliance proof.
  3. Reporting Breach: Any deviation from recommended storage triggers return/refund eligibility.

11. Special Conditions for Live Plants

  1. Inspection Window: 48 hours from delivery
  2. Handling Instructions: Care instructions must be strictly followed
  3. Replacement Policy: Dead or diseased plants are eligible for replacement or refund

12. Special Conditions for Food Products

  1. Inspection Window: 24 hours from delivery
  2. Storage and Shelf Life Compliance: Buyers must follow storage instructions
  3. Reporting Spoilage: Only reported spoilage or damaged products qualify for returns/refunds

13. Notifications and Alerts

  • Automated updates for every stage of shipment
  • Manual alerts from vendors for exceptional cases
  • Alerts for perishable, plant, and food products include temperature, handling, and expected delivery window

14. Multi-Vendor Order Tracking

  • Each vendor shipment tracked independently
  • Buyers can access vendor-specific tracking dashboard
  • Refunds or replacements handled per vendor
  • Notifications aggregated on order-level overview

15. Risk and Liability

A. Vendor Liability

  • Vendors accountable for lost, damaged, or mishandled shipments
  • Insurance recommended for high-value or perishable items

B. KashFresh Liability

  • KashFresh acts as facilitator, not carrier
  • Not liable for delays due to:
    • Courier performance
    • Customs inspections
    • Weather or natural events

C. Buyer Responsibility

  • Ensure delivery address accuracy
  • Timely receipt of shipments
  • Compliance with care and storage instructions

16. Communication Channels

  • Buyers can track orders via website, mobile app, and email
  • Vendors receive automated and manual updates
  • Customer support available at help@kashfresh.com or phone +91-9419061646

17. Dispute Resolution

  • Disputes escalated to KashFresh support team
  • Verified via:
    • Tracking logs
    • Vendor confirmation
    • Buyer proof (photos/videos)
  • Legal recourse: Srinagar Courts, J&K, India

18. Legal and Regulatory Compliance

  • Compliance with Consumer Protection Act 2019
  • Cold-chain and food safety per FSSAI guidelines
  • International shipping compliance: customs, plant health certificates, and import regulations

19. Updates to Order Tracking Policy

  • KashFresh may revise policies based on:
    • Logistics changes
    • Vendor performance
    • Regulatory updates
  • Users notified via email and platform alerts

20. Contact Information

Contact Officer: Akhtar Badana
Email: help@kashfresh.com
Phone: +91-9419061646
Postal Address: 1st Floor, Bhat Complex, Near Astan, Airport Road, Humhama, Srinagar, J&K, India – 190021

Services include:

  • Tracking inquiries
  • Delayed or damaged shipments
  • Vendor coordination for multi-vendor orders
  • Assistance with perishable and sensitive product shipments

KashFresh Order Tracking Policy ensures:

  • Real-time visibility for buyers and vendors
  • Accountability for perishable items, live plants, and food products
  • Multi-vendor order transparency and dispute management
  • Compliance with domestic and international legal standards