Mobile Apps – Kashfresh.com

1. Introduction

The Kashfresh Mobile App is designed to provide seamless access to the multi-vendor marketplace from mobile devices. Operated by Badana Communications and Business Pvt. Ltd., , ( CIN: U47999JK2020PTC011443) the app serves global buyers and vendors, offering complete shopping, selling, and management functionality on smartphones and tablets.

Correspondence address: 1st Floor, Bhat Complex, Near Astan, Airport Road, Humhama, Srinagar, J&K, India – 190021
Contact Officer: Akhtar Badana
Phone: +91-9419061646
Email: support@kashfresh.com

This page details features, onboarding, security, troubleshooting, updates, and global usability.

2. App Overview

Available Platforms:

  • Android (Google Play Store)
  • iOS (Apple App Store)

Target Users:

  • Buyers: Shop for agro, food, and allied products from multiple vendors
  • Vendors: Manage listings, orders, inventory, and promotions

Key Advantages:

  • Real-time product availability
  • Multi-vendor cart management
  • Instant notifications for orders, promotions, and messages
  • Secure mobile payments

3. Buyer App Features

A. Account Management

  • Sign up with email, phone number, or social accounts
  • Profile management including addresses, preferences, and payment options

B. Product Discovery

  • Browse by category: Agro, Food, Allied Products
  • Search by vendor, product name, or keyword
  • Filters: price, rating, organic certification, shipping region

C. Multi-Vendor Cart

  • Add items from multiple vendors to a single cart
  • Separate checkout for each vendor if required
  • Track order status for each vendor individually

D. Payment Options

  • Credit/debit cards, net banking, UPI, wallets, and international payment gateways
  • Secure encrypted transactions
  • Multi-currency support for global buyers

E. Shipping & Tracking

  • Real-time order tracking
  • Estimated delivery dates with vendor updates
  • Notifications for shipping milestones

F. Returns & Refunds

  • Initiate return requests directly from the app
  • View vendor-specific policies
  • Track refund progress

G. Notifications & Alerts

  • Promotional offers and discounts
  • Vendor updates and messages
  • System alerts for app updates and maintenance

4. Vendor App Features

A. Dashboard Overview

  • Real-time analytics for sales, orders, and inventory
  • Notifications for buyer inquiries and order status

B. Product Management

  • Add, edit, or remove listings
  • Upload product images, certifications, and descriptions
  • Set pricing, stock quantity, and discounts

C. Order Fulfillment

  • View incoming orders and shipping requirements
  • Print shipping labels or integrate with courier partners
  • Update order status and manage returns

D. Payments & Statements

  • Track revenue, commissions, and pending payouts
  • Export financial statements for accounting purposes

E. Marketing & Promotions

  • Run app-based discount campaigns
  • Highlight products in search and category pages
  • Analyze promotion effectiveness

F. Analytics & Reporting

  • Daily, weekly, and monthly sales reports
  • Customer behavior insights
  • Vendor performance metrics

5. App Security

  • End-to-end encryption for login and payment data
  • Two-factor authentication for vendor accounts
  • Secure storage of sensitive information
  • Compliance with Indian IT Act and GDPR for global users

6. Onboarding & Tutorials

A. Buyer Onboarding

  • Guided walkthrough for account setup, product browsing, and checkout
  • FAQs integrated within the app
  • Video tutorials for app navigation

B. Vendor Onboarding

  • Step-by-step registration and KYC verification
  • Product upload guide
  • Order management and customer communication tutorials

7. Troubleshooting & Support

Common Issues:

  • Login problems
  • Payment failures
  • App crashes or freezing
  • Notification errors

Support Channels:

Bug Reporting & Feedback:

  • Users can report bugs directly within the app
  • Feature requests and feedback are reviewed monthly

8. Global Usability

  • Multi-language support for international buyers and vendors
  • Regional currency display and conversion
  • Compliance with international e-commerce and shipping standards
  • Support for time zone-specific notifications

9. App Updates & Versioning

  • Regular updates for security, performance, and new features
  • Update notifications sent in-app and via email
  • Version history and changelog available for transparency

10. Accessibility Features

  • Screen reader compatibility
  • High contrast modes for visually impaired users
  • Keyboard navigation for compatible devices
  • Compliance with WCAG 2.1 standards

11. Legal & Compliance

  • Users must comply with Terms of Service, Privacy Policy, and Community Guidelines
  • Vendor and buyer activities are monitored for fraud prevention
  • Legal disputes fall under Srinagar Courts, J&K, India

12. Contact for Mobile App Inquiries

Contact Officer: Akhtar Badana
Email: support@kashfresh.com
Phone: +91-9419061646
Postal Address: 1st Floor, Bhat Complex, Near Astan, Airport Road, Humhama, Srinagar, J&K, India – 190021

Services:

  • Account and payment support
  • Vendor dashboard assistance
  • Technical troubleshooting
  • App updates and guidance

The KashFresh Mobile App ensures:

  • Complete multi-vendor marketplace access on mobile devices
  • Secure and efficient buyer and vendor operations
  • Real-time analytics, order management, and notifications
  • Compliance with global accessibility, privacy, and e-commerce standards