At kashfresh.com, our primary focus is to deliver high-quality garden supplies and seeds, thriving live plants and other farm produce in the best condition possible, and ensuring customer satisfaction. Unfortunately, if you are not satisfied with the product or received a defective one, we invite you to review this refund policy.
The following policy is applicable to any products that You purchase with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to kashfresh.com and Badana Communications and Business Private Limited.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to kashfresh, accessible from kashfresh.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Categories of Products We Sell
The products we sell on our website can be mainly divided into two categories:
- Live Plants (Perishable) and other farm produce (dry & fresh)
- Garden Supplies (all non-perishable products, ie: Seeds, Pots, Soil, Fertilizer, Tools)
Both of these categories have different refund policies applicable due to the nature of products.
1. Refund Policy for Live Plants
We at kashfresh strive to ensure that our customers have a hassle-free shopping experience where you can make purchases confidently. We have a comprehensive return policy which is tailored to protect our customers.
Live Plants are highly perishable in nature and thus have limitations in providing replacements. So we do not offer any replacement or refundable in normal circumstance.
We will replace or refund the money if the wrong plant is sent to you.
If in case you happen to receive a damaged or defective Plant, you can return it to us provided the following conditions are met:
- No claim will be accepted unless a complete and clear unboxing/ unwrapping video is shared by the customer of the parcel received. Without video claim will not be accepted.
- No claim regarding quality, quantity or description of the products supplied shall be accepted by us unless the Customer notifies us with details of any deficiencies within 1 day of delivery/receipt of the products by the Customer.
- The customer has to send an image of the damaged plant and unboxing/ unwrapping video by email to support@kashfresh.com for claiming that the plant is damaged or is not meeting the description.
- The plant should be returned in its actual condition received at the time of delivery.
- The buyer recognizes that plants may be degraded, damaged, or killed by heat, cold, lack of water, exposure to direct harsh sunlight or chemical, improper handling or careless transportation and recognizes that after dispatch of the order all these factors are beyond the company’s control.
- We do not accept returned items that were sent back by the customer directly without checking with us first.
- The returns will be made at your own cost.
- The refund will only be considered if the request is made within 24 hours of the delivery of the plant.
Returns will be processed within 60 days upon receipt of your package. If replacement is to be done then the exchange will be shipped. If refund is to be done then the refund will be initiated for the product only and other charges like shipping are non-refundable. The refund will be processed in the original payment account through which payment was done at the time of purchase.
in case the review team denies your claim, we won’t be able to refund the money or do a product replacement.
RETURN ADDRESS
All the returns must be first approved by us and addressed to:
BADANA COMMUNICATIONS AND BUSINESS Pvt. Ltd. 1 HACHMARG TARATHPORA KUPWARA J&K 193224 INDIA.
Cancellation Policy
You cannot cancel an order once it is placed and paid for. Since readying of plants for shipment begins the moment the order is placed so cancellation of an order once placed is not allowed.
2. Return Policy for Garden Supplies
Gardening is supposed to make you happy, and we back that up with our return policy. You have 7 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
Contact us to place your return request.
Your Order Cancellation Rights
You can cancel Your Order before it is shipped.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: help@kashfresh.com
By phone number or WhatsApp: +919419061646
We will reimburse You no later than 14 to 30 days from the day on which We receive your request. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 7 days
- The Goods are in the original packaging
Contact Us
If you have any questions about our Returns and Refunds Policy, feel free to contact us.
email : help@kashfresh.com
- You can call us on :+91 9419061646
- ADDRESS FOR COROSPONDANCE
- BADANA COMMUNICATIONS AND BUSINESS Pvt. Ltd. 1.HACHMARG,TARATHPORA,KUPWARA,J&K ,193224 ,INDIA.