Disclaimers – Kashfresh.com

1. Introduction

1.1
This Disclaimer (“Disclaimer”) applies to Kashfresh.com, its mobile applications, seller dashboards, vendor portals, digital communication channels, and all associated services (collectively referred to as “Kashfresh”). The platform is owned and operated by Badana Communications and Business Pvt. Ltd., registered under the Companies Act, 2013, India.

1.2
This document outlines the limitations of liability, responsibilities of users, obligations of vendors, accuracy disclaimers, risk disclaimers, product-related disclaimers, third-party disclaimers, and general legal boundaries governing the use of Kashfresh.

1.3
By accessing, browsing, or transacting on Kashfresh, the user acknowledges having read, understood, and accepted the terms of this Disclaimer. If the user disagrees with any portion of this Disclaimer, they must discontinue the use of Kashfresh immediately.

2. Nature of the Platform

2.1
Kashfresh is a hybrid multi-vendor e-commerce and services marketplace. It lists products and services offered by:

  • Kashfresh’s own in-house inventory
  • Independent third-party vendors
  • Farmers, growers, producers, artisans
  • Domestic and international sellers
  • companies and institutions

2.2
As a marketplace, Kashfresh acts primarily as:

  • A facilitator of transactions
  • A platform enabling buyers and sellers to connect
  • A technology provider for online commerce
  • A logistics and payment intermediary (subject to limitations)

2.3
Kashfresh does not act as a manufacturer, creator, service provider or certifier of all products and services listed on the platform unless explicitly identified as such for in-house items.

2.4
For third-party vendor products and services, Kashfresh does not:

  • Guarantee the origin, composition, or quality of vendor listings
  • Assume liability for inaccuracies in vendor-supplied information
  • Provide warranties beyond those mandated by law
  • Control vendor inventory, packaging, shipping conditions, or storage

3. General Information Disclaimer

3.1
All information displayed on Kashfresh, including but not limited to:

  • Product or service descriptions
  • Vendor profiles
  • Pricing and discounts
  • Health-related statements
  • Nutritional information
  • Agricultural details
  • Recipes, usage instructions, or tips
  • Blog content or informational articles

is provided “as is” for general informational purposes only.

3.2
Kashfresh does not guarantee that:

  • Information is complete
  • Information is current
  • Information is scientifically accurate
  • Information is verified by experts
  • Information is error-free

3.3
Users are advised to:

  • Independently verify information before reliance
  • Consult professionals where appropriate (health, financial, legal, agricultural, etc.)
  • Treat informational content as supplementary guidance only

3.4
Kashfresh shall not be liable for:

  • Misinterpretation of information
  • Decisions made based on platform content
  • Losses arising from reliance on informational materials

4. Product Accuracy & Representation Disclaimer

4.1
Kashfresh strives to provide accurate service details and product images, descriptions, specifications, and attributes; however, discrepancies may occur due to:

  • Vendor-supplied inaccuracies
  • Changes in product packaging
  • Variations in harvest, natural products, or handmade items
  • Lighting or photography differences
  • Regional or seasonal differences

4.2
Kashfresh does not guarantee that:

  • Product colors will match exactly
  • Sizes, weights, or volumes are exact
  • Agricultural products (e.g., fruits, vegetables, spices) will be uniform
  • Handmade or artisan products will be identical to images

4.3
Natural variations in:

  • Color
  • Texture
  • Aroma
  • Size
  • Moisture content
  • Nutritional values

are expected for natural and agricultural products.

4.4
Kashfresh disclaims liability for:

  • Minor deviations between images and actual products
  • Vendor-supplied mislabeling (unless legally required to intervene)
  • Nutritional differences due to regional farming conditions

5. Vendor and Service Provider Responsibility Disclaimer

5.1
Each vendor on Kashfresh is solely responsible for:

  • Accuracy of product information
  • Regulatory compliance of their products
  • Packaging and fulfillment
  • Shipping timelines
  • Customer communication related to their products
  • Quality, authenticity, and legality of goods supplied

5.2
Kashfresh does not:

  • Guarantee vendor reliability
  • Endorse vendor claims
  • Control vendor operations
  • Mediate transactions outside the scope of platform policies

5.3
Vendor listings may include claims regarding:

  • Health benefits
  • Organic certifications
  • Authenticity of origin
  • Traditional value
  • Production methods

Kashfresh does not independently verify such claims unless mandated by law.

5.4
Users are expected to:

  • Review vendor ratings
  • Read customer reviews
  • Verify authenticity before purchasing

6. Health & Wellness Disclaimer

6.1
Some products listed on Kashfresh may be:

  • Herbal
  • Ayurvedic
  • Organic
  • Nutritional
  • Dietary
  • Consumable agricultural items

6.2
Any health-related information provided is:

  • Not medical advice
  • Not provided by professionals
  • Not intended to diagnose, treat, or cure diseases

6.3
Users must consult:

  • Physicians
  • Nutritionists
  • Healthcare professionals

before consuming products with claimed health benefits.

6.4
Kashfresh disclaims liability for:

  • Allergic reactions
  • Food sensitivities
  • Health outcomes resulting from product consumption
  • Misuse, overuse, or improper handling of food or herbal items

7. No Professional Advice

7.1
Kashfresh does not provide:

  • Medical advice
  • Legal advice
  • Agricultural consultancy
  • Financial guidance
  • Veterinary advice
  • Professional recommendations of any kind

7.2
Any content appearing as “advice” is:

  • Informational only
  • Not a substitute for professional consultation
  • Based on vendor or public knowledge
  • Consumed at the user’s own risk

7.3
The platform shall not be held responsible for:

  • Misinterpretation of advice
  • Losses arising from decisions based on platform content

8. Shipping & Logistics Disclaimer

8.1
Kashfresh collaborates with multiple logistics partners for domestic and international deliveries. These include, but are not limited to:

  • Blue Dart
  • Delhivery
  • DTDC
  • India Post
  • DHL
  • FedEx
  • UPS
  • Aramex
  • TNT

8.2
While Kashfresh strives to ensure timely and safe delivery, shipping timelines are estimates and not guarantees.

8.1 Delivery Delays

8.1.1
Kashfresh shall not be liable for delays caused by:

  • Weather conditions
  • Pandemic restrictions
  • Customs clearance delays
  • Political disturbances
  • Strikes or labor issues
  • Incorrect addresses provided by the customer
  • Vendor fulfilment delays
  • Overload during festivals or peak seasons

8.1.2
Estimated delivery dates are indicative only and not binding.

8.2 International Shipping Disclaimer

8.2.1
International shipments may be affected by:

  • Border closures
  • Duty and tax procedures
  • Import restrictions
  • Local inspections
  • Packaging standards required by foreign authorities

8.2.2
Kashfresh is not responsible for:

  • Customs rejections
  • Return-to-origin costs due to customer non-cooperation
  • Confiscation of items banned in destination countries

8.3 Packaging Disclaimer

8.3.1
Vendors are responsible for packaging and may use different packaging types depending on:

  • Product category
  • Fragility
  • Temperature sensitivity
  • Shipping destination

8.3.2
Kashfresh is not liable for:

  • Packaging variations
  • Minor cosmetic damage during transit
  • Vendor’s failure to meet packaging expectations

8.4 Temperature-Sensitive or Perishable Products

8.4.1
Some shipments may require:

  • Cold storage
  • Insulated packaging
  • Specialized logistic services

8.4.2
Kashfresh is not accountable for:

  • Spoilage due to courier negligence
  • Delays caused by customs inspections
  • Temperature fluctuations beyond our control

9. Third-Party Integrations Disclaimer

9.1
Kashfresh integrates tools, software, APIs, and services from third parties for:

  • Payments
  • Shipping coordination
  • Analytics
  • Advertising
  • Vendor performance tracking
  • Fraud detection
  • App functionality

9.2
These third-party systems operate independently and are governed by their own terms and policies.

9.1 Accuracy & Reliability of Third-Party Tools

9.1.1
Kashfresh does not guarantee:

  • Accuracy of data provided by third-party tools
  • System uptime and availability
  • Error-free performance
  • Compatibility across all devices

9.1.2
Inaccuracies in third-party-generated data may include:

  • Traffic metrics
  • Conversion counts
  • Vendor analytics
  • Delivery tracking information

9.2 Limitation of Liability

9.2.1
Kashfresh shall not be liable for:

  • Losses arising from reliance on third-party data
  • Errors or inaccuracies in analytics tools
  • Failures in third-party payment gateways
  • Delays caused by third-party integrations

9.3 External Partner Policies

9.3.1
Users must refer to third-party policies when interacting with:

  • Google Analytics
  • Meta Pixel
  • Payment processors
  • Logistics tracking portals
  • Affiliate integrations

Kashfresh does not control external policies.

10. Payment Gateway Disclaimer

10.1
Kashfresh uses secure payment gateways to process transactions, including:

  • Credit/debit cards
  • UPI
  • Net banking
  • Wallets
  • International cards (where applicable)

10.2
All payment processing is handled by certified third-party gateways compliant with:

  • PCI-DSS standards
  • RBI regulations
  • International security norms

10.1 Payment Processing Issues

Kashfresh is not responsible for:

  • Payment failures due to bank errors
  • Delays in refunds by financial institutions
  • UPI network outages
  • Card declines
  • Currency conversion fees
  • Third-party fraud or phishing attempts outside the platform

10.2 Transaction Authorization

10.2.1
When initiating a transaction, the user authorizes:

  • Payment collection
  • Commission and fee deductions (for vendors)
  • Applicable taxes
  • Cross-border payment processes

10.2.2
Kashfresh does not store sensitive financial information such as:

  • Card numbers
  • CVV codes
  • Bank passwords
  • UPI PINs

10.3 Failed, Pending, or Reversed Transactions

10.3.1
Kashfresh is not liable for:

  • Duplicate charges caused by technical glitches
  • Delayed settlements
  • Reverse payment failures
  • Chargebacks initiated by banks

10.3.2
Users must contact their bank for such issues.

11. External Links Disclaimer

11.1
Kashfresh may contain links to external websites, resources, or third-party content for purposes including:

  • Vendor websites
  • Social media marketing
  • Affiliate promotions
  • Blog references
  • Informational articles
  • Partner programs

11.2
These links are provided for convenience only.

11.1 No Endorsement

11.1.1
Kashfresh does not endorse:

  • External content
  • Advertisers
  • Affiliate partners
  • Opinions expressed on third-party sites
  • Accuracy of external information

11.2 No Liability

Kashfresh shall not be liable for:

  • Damages arising from following external links
  • Malware or harmful content on external sites
  • Losses incurred through third-party interactions
  • Privacy misuse by external websites

11.3 User Responsibility

Users must:

  • Exercise caution when visiting external sites
  • Review their privacy policies
  • Verify content independently

Kashfresh bears no obligation to monitor or validate third-party content.

12. Reviews & User-Generated Content Disclaimer

12.1
Kashfresh allows users and vendors to post:

  • Reviews
  • Ratings
  • Comments
  • Feedback
  • Recommendations
  • Media uploads (product images, etc.)

12.1 Accuracy & Authenticity

12.1.1
User-generated content (UGC) reflects personal opinions only.

12.1.2
Kashfresh does not guarantee that UGC:

  • Is truthful
  • Is accurate
  • Is unbiased
  • Is verified
  • Reflects actual product use

12.2 Moderation of UGC

12.2.1
Kashfresh reserves the right to:

  • Remove abusive content
  • Block misleading reviews
  • Restrict spam or fraudulent feedback
  • Suspend accounts violating community guidelines

12.2.2
However, Kashfresh is not obligated to monitor every piece of UGC.

12.3 No Liability for UGC

Kashfresh disclaims responsibility for:

  • Offensive or inappropriate user content
  • Decisions made based on UGC
  • Damages arising from reliance on UGC

Users must evaluate content independently.

13. Marketplace Risk Disclaimer

13.1
As a multi-vendor marketplace, Kashfresh facilitates transactions but does not control every aspect of the buyer–vendor interaction.

13.1 Risks Inherent to Marketplace Transactions

13.1.1
Potential risks include:

  • Misrepresentation by vendors
  • Delay in vendor fulfillment
  • Quality issues
  • Product authenticity concerns
  • Inaccurate quantities or weights
  • Vendor packaging variations

13.2 Role of Kashfresh

13.2.1
Kashfresh attempts to:

  • Vet vendors
  • Monitor marketplace activity
  • Enforce compliance policies
  • Assist in dispute resolution
  • Protect buyer interests

13.2.2
However, Kashfresh cannot:

  • Guarantee flawless vendor performance
  • Control vendor operations
  • Prevent all fraudulent activities
  • Eliminate all risks inherent in marketplace transactions

14. Legal & Regulatory Disclaimer

14.1
Kashfresh operates under the legal framework of India and adheres to global compliance obligations when serving international customers. However, Kashfresh does not provide legal interpretation, legal guarantees, or regulatory assurances beyond what the law explicitly requires.

14.1 Compliance Obligations

14.1.1
Kashfresh complies with:

  • Indian Information Technology Act, 2000
  • Consumer Protection (E-Commerce) Rules 2020
  • FSSAI regulations (for food-related categories)
  • GST and invoicing rules
  • DPDP privacy principles
  • Applicable international import/export laws

14.1.2
Kashfresh does not guarantee compliance of individual vendors unless such compliance is independently verified by authorities.

14.2 Vendor Legal Responsibilities

14.2.1
Vendors are entirely responsible for:

  • Obtaining licenses
  • Following food safety norms
  • Regulatory labeling
  • Product legality in destination countries
  • Export/import restrictions
  • Tax compliance
  • Quality and safety of products

14.2.2
Kashfresh does not certify vendor compliance and will not be liable for:

  • Vendor misrepresentation
  • Illegal product listings
  • Non-compliant labeling
  • Smuggled or counterfeit items

14.3 International Compliance Disclaimer

14.3.1
For cross-border orders, the user assumes responsibility for:

  • Compliance with local regulations
  • Paying import duties, VAT, or customs charges
  • Ensuring product legality in their country
  • Submitting required customs documentation

14.3.2
Kashfresh does not guarantee that:

  • Products will clear customs
  • Local authorities will approve entry
  • All products comply with destination-country standards

15. Intellectual Property Disclaimer

15.1
Content on Kashfresh including:

  • Product descriptions
  • Images and videos
  • Blog posts
  • Vendor-trademarked media
  • Platform UI elements
  • Graphics and illustrations
  • Kashfresh brand assets

is protected under Indian and international intellectual property laws.

15.1 Ownership of Content

15.1.1
Unless explicitly stated:

  • Kashfresh owns platform design, branding, and proprietary content
  • Vendors own their product images, logos, descriptions
  • Users retain ownership of uploaded reviews and media

15.1.2
Kashfresh does not guarantee that vendor-uploaded content:

  • Is original
  • Does not infringe third-party rights
  • Has proper copyright licensing

15.2 User Responsibilities

Users must not:

  • Copy or reproduce Kashfresh content
  • Scrape data or images
  • Use product descriptions for commercial purposes
  • Repost content without permission
  • Misuse brand assets

Violation may result in legal consequences.

15.3 Vendor Intellectual Property Issues

15.3.1
Kashfresh is not liable for:

  • Vendor copyright violations
  • Unauthorized use of trademarks
  • Misuse of protected designs
  • Intellectual property disputes between vendors and third parties

15.3.2
Kashfresh may assist in removing infringing content when:

  • A valid legal complaint is submitted
  • Authority or rights-holder requests removal

Kashfresh does not act as an arbitrator in IP disputes.

16. Warranty Disclaimer

16.1
All products listed on Kashfresh—whether in-house or from third-party vendors—are sold “as available,” “as described,” and “as supplied by the vendor.”

16.1 No Implied Warranties

Kashfresh disclaims all warranties, express or implied, including:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Product accuracy
  • Durability
  • Performance guarantees
  • Compatibility with specific uses

16.2 Food, Herbal & Natural Product Disclaimer

16.2.1
Natural products—especially agricultural items—may vary in:

  • Size
  • Color
  • Taste
  • Nutritional value
  • Texture
  • Freshness
  • Moisture content

16.2.2
Kashfresh does not warrant uniformity or exact similarity to images.

16.3 Digital & Informational Content Disclaimer

16.3.1
Guides, blogs, recipes, agricultural tips, or product usage instructions are not warranted for accuracy.

16.3.2
Kashfresh does not guarantee that:

  • Information will meet user expectations
  • Content is scientifically validated
  • Content is error-free or updated

16.4 No Warranty for Continuous Service

16.4.1
Kashfresh does not guarantee:

  • Uninterrupted access
  • Error-free operation
  • Absence of bugs
  • 24/7 availability
  • Compatibility with all devices, browsers, or OS versions

Outages may occur due to:

  • Maintenance
  • Server issues
  • Network disruptions
  • Software updates

17. Limitation of Liability

17.1
Kashfresh limits liability to the maximum extent permitted by law.

Users acknowledge that platform use is at their own risk.

17.1 General Limitations

Kashfresh shall not be liable for:

  • Direct damages
  • Indirect damages
  • Consequential damages
  • Loss of profits
  • Business interruption
  • Loss of data
  • Emotional distress
  • Loss caused by reliance on platform information

17.2 Product & Vendor Liability Limitations

17.2.1
Kashfresh is not responsible for:

  • Vendor-supplied inaccuracies
  • Product defects
  • Contamination or spoilage
  • Packaging failures
  • Incorrect shipments
  • Damages caused by consumption or usage

17.2.2
Vendor liability lies with the individual seller, not Kashfresh.

17.3 Logistics & Shipping Limitations

17.3.1
Kashfresh is not liable for:

  • Delivery delays
  • Damaged goods in transit
  • Lost shipments
  • Misrouted packages
  • Customs seizure or delays

17.4 Technology Limitations

17.4.1
Kashfresh disclaims liability for:

  • System downtime
  • Cyberattacks
  • Data loss
  • Third-party platform outages
  • App crashes or bugs
  • Display inaccuracies caused by caching or browser issues

18. Indemnification Clause

18.1
Users agree to indemnify and hold harmless Kashfresh, Badana Communications and Business Pvt. Ltd., its directors, employees, partners, consultants, agents, and affiliates from all claims arising due to misuse of the platform.

18.1 Scope of Indemnity

Users agree to indemnify for:

  • Violations of Terms
  • Violations of laws
  • Misuse of products
  • Damages caused to others
  • Intellectual property misuse
  • Fraudulent activities
  • Misrepresentation during account creation
  • Sharing harmful or illegal content
  • Vendor disputes caused by user behavior

19. Risk of Using Agricultural, Herbal & Perishable Goods

19.1
Kashfresh is a marketplace where many listed items come from farmers, growers, small-scale producers, and independent vendors. These include:

  • Fresh produce
  • Dried herbs and spices
  • Organic items
  • Naturals and botanicals
  • Homemade or artisanal products
  • Perishable goods
  • Seasonal agricultural items

19.2
Such items inherently carry certain risks due to their nature, variability, and handling requirements.

19.1 Variation Risks

19.1.1
Agricultural and natural products may vary in:

  • Color
  • Shape
  • Size
  • Weight
  • Moisture content
  • Freshness
  • Aroma
  • Texture

19.1.2
These variations are normal and do not imply product defects.

19.2 Perishability Risks

19.2.1
Perishable products may deteriorate due to:

  • Delayed logistics
  • Temperature fluctuation
  • Courier mishandling
  • Storage conditions
  • Environmental exposure

19.2.2
Kashfresh is not liable for:

  • Spoilage occurring after delivery
  • Incorrect storage by customers
  • Natural degradation of organic items

19.3 Allergen & Sensitivity Risks

19.3.1
Certain products may cause allergies due to:

  • Nut traces
  • Gluten exposure
  • Herbal interactions
  • Cross-contamination by vendors
  • Individual sensitivities

19.3.2
Kashfresh does not guarantee allergen-free products unless explicitly labeled.

19.3.3
Customers must check with professionals if uncertain.

19.4 Consumer Responsibility

19.4.1
Users must:

  • Inspect products upon delivery
  • Store items properly
  • Follow safe usage instructions
  • Avoid consuming items that appear spoiled
  • Perform due diligence for herbal or health-related items

20. Communication Disclaimer

20.1
Kashfresh provides multiple communication channels including:

  • Email
  • SMS
  • WhatsApp (where applicable)
  • Push notifications
  • Automated voice messages
  • In-app alerts
  • Vendor-to-buyer messaging (platform controlled)

20.2
Kashfresh does not guarantee the reliability, accuracy, or speed of any communication method.

20.1 Email & SMS Delivery

20.1.1
Messages may be delayed or fail due to:

  • Network issues
  • Spam filters
  • Incorrect user details
  • Third-party gateway errors

Kashfresh is not responsible for undelivered messages.

20.2 In-App Communications

20.2.1
Notifications may be affected by:

  • Device settings
  • Permission restrictions
  • OS limitations
  • Caching issues

Kashfresh does not guarantee instant or successful delivery.

20.3 Vendor Communications

20.3.1
Vendors may communicate with users regarding orders; however:

  • Kashfresh does not control message content
  • Kashfresh is not liable for misunderstandings
  • Communication outside the platform is discouraged

20.4 Promotional Communications

20.4.1
Marketing content such as offers, sales, and newsletters are informational only and do not constitute contractual commitments.

20.4.2
Kashfresh reserves the right to modify promotions without notice.

21. Platform Availability & Maintenance Disclaimer

21.1
Kashfresh may undergo scheduled or unscheduled downtime for:

  • Maintenance
  • System upgrades
  • Bug fixes
  • Security enhancements
  • Server optimization
  • App updates

21.2
During such periods, parts of the platform may not function.

21.1 No Guarantee of Uninterrupted Service

21.1.1
Kashfresh does not guarantee:

  • Continuous access
  • Uninterrupted service
  • Zero downtime
  • Instant page loads
  • 100% error-free performance

Technical issues may arise due to:

  • Hosting provider errors
  • High traffic loads
  • External attacks
  • System failures

21.2 Data Loss During Downtime

21.2.1
Kashfresh is not liable for:

  • Lost cart items
  • Lost wishlist items
  • Unsaved vendor listings
  • Interrupted transactions
  • Session resets

21.3 Update & Modification Disclaimer

21.3.1
Platform updates may change:

  • Functionality
  • Layout
  • User experience
  • Features
  • Vendor tools

21.3.2
Kashfresh is not obligated to:

  • Maintain legacy compatibility
  • Support outdated browsers
  • Provide advance notice of updates

22. Data & Privacy Disclaimer

22.1
Kashfresh collects, processes, and stores personal data in accordance with:

  • Privacy Policy
  • Cookie Policy
  • Applicable laws (IT Act, GDPR, DPDP, CCPA, PIPEDA)

22.2
However, Kashfresh does not guarantee perfect security or immunity from cyberattacks.

22.1 No Absolute Security Guarantee

22.1.1
While Kashfresh employs advanced security safeguards:

  • Encryption
  • Access controls
  • Firewalls
  • Secure hosting
  • Monitoring systems

No online platform can eliminate:

  • Data breaches
  • Unauthorized access
  • Malicious attacks
  • Technical vulnerabilities

22.2 Third-Party Data Sharing Disclaimer

22.2.1
Data shared with:

  • Payment gateways
  • Logistics partners
  • Analytics tools
  • Advertising networks

is governed by third-party policies.

Kashfresh is not responsible for third-party breaches.

22.3 User Responsibility for Account Data

Users must:

  • Keep passwords confidential
  • Use secure networks
  • Avoid sharing OTPs
  • Enable device security protections

Kashfresh is not liable for breaches caused by user negligence.

23. International Use Disclaimer

23.1
Kashfresh is accessible globally, but product availability, shipping capabilities, pricing, and legal compliance differ across countries.

23.1 Product Availability Limitations

23.1.1
Some products:

  • Cannot be shipped internationally
  • Are restricted by destination-country laws
  • Require special documentation
  • Are banned in certain jurisdictions

23.1.2
Kashfresh is not responsible for:

  • Customs rejection
  • Legal seizure
  • International compliance failures
  • Additional duties, taxes, or fees

23.2 Currency & Pricing Disclaimer

23.2.1
Foreign currency conversions are handled by payment gateways and may fluctuate.

Kashfresh is not liable for exchange rate differences.

23.3 Local Regulation Disclaimer

23.3.1
Users outside India must verify:

  • Import rules
  • Product legality
  • Country-specific safety standards

23.3.2
Kashfresh cannot guarantee compliance with every international jurisdiction.

24. Dispute Resolution Disclaimer

24.1
Kashfresh aims to resolve disputes fairly, transparently, and in accordance with applicable laws. However, the platform does not guarantee that all disputes will be resolved in the user’s favor or within a user-preferred timeframe.

24.1 Scope of Dispute Resolution

24.1.1
Disputes may include:

  • Order issues
  • Refunds and returns
  • Vendor misbehavior
  • Payment discrepancies
  • Product quality concerns
  • Shipping problems
  • Account-related conflicts

24.1.2
Kashfresh performs dispute resolution as:

  • A facilitator
  • An intermediary
  • A neutral evaluator

But not as:

  • A judge
  • A legal arbitrator
  • A law-enforcement authority

24.2 Limitations of Dispute Resolution

24.2.1
Kashfresh does not guarantee:

  • Resolution outcomes
  • Refund approval for all claims
  • Vendor compliance during disputes
  • Timeline commitments

24.2.2
Vendor cooperation is required for:

  • Approving replacements
  • Issuing refunds
  • Validating claims

Kashfresh is not liable for uncooperative vendors.

24.3 Legal Jurisdiction Disclaimer

24.3.1
All legal disputes relating to Kashfresh fall under:

📍 Jurisdiction: Srinagar Courts, Jammu & Kashmir, India

24.3.2
International users agree to submit to Indian jurisdiction for platform-related issues.

25. Force Majeure Disclaimer

25.1
Kashfresh shall not be liable for any failure or delay caused by circumstances beyond its reasonable control.

25.1 Force Majeure Events

These events include, but are not limited to:

  • Natural disasters (floods, earthquakes, storms)
  • War, conflict, or terrorism
  • Government actions or lockdowns
  • Pandemic or epidemic-related restrictions
  • Labor strikes
  • Systemic internet outages
  • Cyberattacks affecting infrastructure
  • Fire or major accidents
  • Supply chain breakdowns

25.1.2
In such events, Kashfresh may:

  • Delay deliveries
  • Suspend services
  • Cancel pending orders
  • Modify operational procedures

without liability.

26. Account Termination Disclaimer

26.1
Kashfresh reserves the right to suspend or terminate any user or vendor account without prior notice if:

  • Terms are violated
  • Fraud is suspected
  • Abuse or misconduct occurs
  • False information is provided
  • Illegal activities are reported
  • Platform integrity is compromised

26.1 User Responsibility

26.1.1
Users are responsible for:

  • Maintaining accurate information
  • Complying with policies
  • Protecting login credentials
  • Avoiding prohibited activities

26.2 No Liability for Termination

26.2.1
Kashfresh shall not be liable for:

  • Loss of data
  • Loss of business (for vendors)
  • Loss of rewards or credits
  • Emotional or reputational damages
  • Missed opportunities due to termination

26.2.2
Termination decisions are final unless reviewed under exceptional circumstances.

27. User Conduct Disclaimer

27.1
Users must follow ethical behavior when interacting with the platform. Failure to do so may result in penalties or account restrictions.

27.1 Prohibited User Behaviors

Users may not:

  • Post illegal content
  • Harass vendors or staff
  • Use abusive language
  • Defraud vendors
  • Manipulate reviews
  • Create multiple fake accounts
  • Attempt to hack or scrape the platform
  • Spread misinformation
  • Attempt to bypass security systems

27.2 Responsibility for Actions

27.2.1
Users are solely responsible for all actions performed using their account, including:

  • Purchases
  • Communication
  • Review postings
  • Vendor interactions
  • Data sharing
  • Misuse or abuse of platform features

27.3 No Liability for User Misconduct

Kashfresh disclaims responsibility for:

  • Harm caused by other users
  • Fraud committed by buyers or vendors
  • Damage caused by misinformation posted by users

Platform tools are provided “as available” and cannot prevent all misconduct.

28. No Guarantee of Results or Outcomes

28.1
Kashfresh provides tools and features designed to enhance customer and vendor experiences. However, Kashfresh does not guarantee specific results from platform usage.

28.1 For Buyers

Buyers may not expect:

  • Guaranteed product satisfaction
  • Guaranteed availability
  • Guaranteed freshness (for perishables)
  • Guaranteed price stability
  • Guaranteed delivery timing

28.2 For Vendors

Kashfresh does not guarantee:

  • Sales volume
  • Visibility or ranking
  • Customer engagement
  • Vendor earnings
  • Marketplace growth
  • Zero competition
  • Profitability

Vendors operate at their own business risk.

28.3 For Platform Users in General

Kashfresh does not guarantee:

  • Continuous functionality of features
  • Accuracy of search results
  • Uninterrupted mobile app performance
  • Accuracy of recommendations
  • Complete security from cyber threats

29. User Decision-Making Responsibility

29.1
All decisions made by users based on:

  • Platform content
  • Vendor claims
  • Reviews
  • Product information
  • Blog articles
  • Pricing
  • Promotions
  • Advertisements

are made at the user’s own discretion and risk.

29.2
Kashfresh is not responsible for:

  • Incorrect purchase decisions
  • Misinterpretation of product data
  • Health or dietary choices
  • Financial or commercial losses
  • Damage or dissatisfaction caused by reliance on platform information

30. Technology & Software Disclaimer

30.1
Kashfresh is a web and mobile technology platform dependent on multiple layers of software, servers, APIs, databases, and integrations. While Kashfresh strives to provide secure and stable services, technology inherently involves risks, errors, and imperfections.

30.1 Platform Functionality Limitations

30.1.1
Kashfresh does not guarantee:

  • That the website or mobile app will always run error-free
  • That software bugs will never occur
  • That pages will load instantly or consistently
  • That every feature will work on every device
  • That compatibility with outdated browsers or OS will be maintained

30.1.2
Performance may vary due to:

  • Browser limitations
  • Device restrictions
  • Network instability
  • Software updates
  • Cache conflicts

30.2 System Errors & Interruptions

30.2.1
Kashfresh is not liable for:

  • Interrupted sessions
  • Lost data due to server resets
  • App crashes
  • Display glitches
  • Wrong product prices shown due to cache issues
  • Images not loading properly
  • Search errors or inaccurate recommendations

30.2.2
Technical errors do not obligate Kashfresh to:

  • Honor displayed prices that are incorrect
  • Restore corrupted shopping carts
  • Recreate lost wishlists or saved items

30.3 Software Updates & Feature Changes

30.3.1
Kashfresh may:

  • Add new features
  • Remove features
  • Modify user interfaces
  • Update app versions
  • Change vendor dashboard tools

30.3.2
Users agree that:

  • Updates may cause temporary instability
  • Legacy features may no longer be supported
  • Notifications may be delayed or disrupted temporarily

30.4 Third-Party Software Dependencies

Kashfresh relies on:

  • Cloud hosting providers
  • Payment gateway APIs
  • Logistics APIs
  • Analytics SDKs
  • Web frameworks and libraries

Kashfresh is not responsible for outages, performance issues, or inaccuracies caused by third-party tools.

31. Account Data Disclaimer

31.1
Users must maintain accurate and up-to-date account information. Kashfresh is not liable for losses arising from incorrect or outdated data entered by users.

31.1 User Responsibility for Information Accuracy

Users are solely responsible for:

  • Providing correct name, phone number, and address
  • Updating details after relocation
  • Entering correct email IDs
  • Ensuring accurate vendor registration details (for sellers)

31.1.1
Incorrect data may lead to:

  • Failed deliveries
  • Failed payments
  • Lost communications
  • Account access issues

31.2 Account Security Responsibility

31.2.1
Users must:

  • Keep passwords secret
  • Not share OTPs with anyone
  • Avoid public device logins
  • Log out from shared devices
  • Enable device-level security

31.2.2
Kashfresh is not responsible for:

  • Account hacking due to weak passwords
  • Unauthorized access due to user negligence
  • Stolen or compromised devices

31.3 Account Activity Disclaimer

31.3.1
All actions performed using a logged-in account are treated as authorized by the account holder.

31.3.2
Kashfresh shall not be liable for:

  • Purchases made by unauthorized persons using user’s device
  • Changes to account settings made by others
  • Misuse caused by shared credentials

32. Communication Channel Limitations

32.1
Kashfresh communicates via:

  • Email
  • SMS
  • WhatsApp (where applicable)
  • Push notifications
  • In-app messaging
  • Vendor-to-buyer chat

Communication delivery depends on third-party networks and systems.

32.1 No Guarantee of Message Delivery

Kashfresh does not warrant:

  • Timely delivery of messages
  • Delivery to spam-free inboxes
  • Continuous SMS availability
  • WhatsApp delivery reliability
  • That notifications will appear on all devices

32.1.1
Message failures may occur due to:

  • Network congestion
  • Incorrect user data
  • Blocked numbers
  • Carrier issues
  • Device settings
  • Server maintenance

32.2 Accuracy of Automated Messages

32.2.1
Automated emails or notifications (e.g., order updates) may sometimes:

  • Be delayed
  • Reflect cached or outdated data
  • Fail to sync with courier updates

Kashfresh does not guarantee real-time accuracy of automated communication.

32.3 Responses & Support Timeframes

32.3.1
While Kashfresh aims to assist users promptly, the platform does not guarantee:

  • Immediate response times
  • Instant dispute resolution
  • 24/7 availability of support staff

User patience is requested during peak seasons or emergencies.

33. User–Vendor Dispute Disclaimer

33.1
Kashfresh provides a structured dispute resolution mechanism, but it does not control or dictate outcomes between buyers and vendors.

33.1 Limitations in Vendor Dispute Resolution

Kashfresh cannot guarantee:

  • That vendors will accept returns
  • That vendors will approve refunds
  • That disputes will be resolved quickly
  • That vendors will comply with suggestions from customer support

33.1.2
Vendor compliance varies by:

  • Product type
  • Vendor policy
  • Marketplace guidelines
  • Legal requirements

33.2 Platform as a Neutral Intermediary

33.2.1
Kashfresh:

  • Facilitates communication
  • Reviews factual evidence
  • Attempts mediation
  • Enforces marketplace rules

But does not:

  • Act as a court
  • Provide legal rulings
  • Force vendors into settlements
  • Offer compensation beyond its policies

33.3 No Liability for Vendor Actions

Kashfresh is not responsible for:

  • Vendor misconduct
  • Vendor delays
  • Vendor refusal to respond
  • Vendor cancellation of orders
  • Vendor breach of promises

34. Content Accuracy, Typos & Errors Disclaimer

34.1
Kashfresh strives to maintain accurate content across all platform sections, including:

  • Product listings
  • Prices
  • Offers and discounts
  • Images
  • Category names
  • Blog content
  • FAQs
  • Vendor profiles

However, errors may occur.

34.1 Types of Possible Errors

These include:

  • Typographical mistakes
  • Incorrect pricing
  • Outdated information
  • Mislabelled specifications
  • Vendor-uploaded inaccuracies
  • Technical glitches affecting display

34.2 No Binding Contract in Case of Errors

34.2.1
Kashfresh is not obligated to honor:

  • Incorrect prices caused by a typographical mistake
  • Misprinted discounts
  • Erroneous product descriptions

34.2.2
If an error is detected after purchase:

  • The order may be canceled
  • Refund will be processed where applicable

34.3 Correction of Errors

34.3.1
Kashfresh reserves the right to:

  • Modify inaccurate information
  • Update descriptions
  • Correct prices
  • Edit images
  • Adjust discounts

without prior notice.

35. Testimonials & Endorsements Disclaimer

35.1
Kashfresh may display testimonials, endorsements, reviews, success stories, or vendor performance highlights on its website, app, or promotional materials. These are intended to provide insights into user experiences, but they do not guarantee similar outcomes for all users.

35.1 Authenticity & Representation

35.1.1
Testimonials may be:

  • Submitted directly by users
  • Requested during feedback campaigns
  • Collected from verified purchases
  • Provided voluntarily by satisfied vendors
  • Moderated for clarity, profanity, or legal compliance

35.1.2
Kashfresh does not guarantee:

  • That every testimonial represents typical results
  • That testimonial content is scientifically or factually accurate
  • That users will experience the same quality or satisfaction

35.2 No Performance Guarantee

35.2.1
Testimonials reflect individual experiences and are not indicators of:

  • Guaranteed product quality
  • Future consistency
  • Vendor reliability
  • Universal satisfaction

35.2.2
Buyer expectations must remain realistic and independent of endorsements.

35.3 Paid or Sponsored Testimonials

35.3.1
In rare cases, testimonials may be:

  • Sponsored
  • Incentivized
  • Provided as part of vendor promotions

35.3.2
Sponsored content will be labeled where required by law, but Kashfresh remains unliable for subjective feedback or opinions expressed.

36. Financial, Legal, Agricultural & Health Advice Disclaimer

36.1
Kashfresh provides informational content across various categories including:

  • Agriculture
  • Food safety
  • Health and nutrition
  • Herbal traditions
  • Home remedies
  • Legal and regulatory summaries
  • Business guidance for vendors

36.2
Such content is general information only and not professional advice.

36.1 Financial Advice Disclaimer

36.1.1
Kashfresh does not provide:

  • Investment guidance
  • Business profitability forecasts
  • Pricing strategy consultations
  • Financial planning services

36.1.2
Vendors operate at their own financial risk. No content guarantees sales, revenue, profitability, or market performance.

36.2 Legal Advice Disclaimer

36.2.1
Kashfresh does not offer:

  • Legal interpretations
  • Compliance certification
  • Contractual guidance
  • Professional consultancy

36.2.2
Vendors and buyers must consult qualified professionals before relying on legal or regulatory statements.

36.3 Agricultural Advice Disclaimer

36.3.1
Information related to:

  • Crop cultivation
  • Soil preparation
  • Organic practices
  • Pest control
  • Irrigation methods

is informational only and may not apply to all environments.

36.3.2
Kashfresh disclaims liability for:

  • Crop failure
  • Financial loss
  • Misapplication of advice
  • Environmental variations

36.4 Health & Nutritional Advice Disclaimer

36.4.1
Statements on:

  • Herbal benefits
  • Natural remedies
  • Dietary supplements
  • Traditional health systems
  • Nutritional content of foods

are not medical advice.

36.4.2
Users must consult healthcare professionals.

36.4.3
Kashfresh shall not be held liable for:

  • Allergic reactions
  • Medical complications
  • Misinterpretation of health information
  • Unsafe consumption

37. No Partnership or Agency Relationship Disclaimer

37.1
Kashfresh’s relationship with vendors and users is strictly that of an independent service provider offering a digital marketplace.

37.1 No Vendor–Platform Partnership

37.1.1
Kashfresh is not:

  • A partner
  • A co-owner
  • A joint venture participant
  • A franchisor
  • A guarantor of vendor operations

37.1.2
Vendors operate independently.

37.2 No Principal–Agent Relationship

37.2.1
Use of Kashfresh does not create an agency relationship. Vendors are not authorized to:

  • Represent Kashfresh legally
  • Enter contracts on behalf of Kashfresh
  • Make commitments binding the platform

37.3 No Employment Relationship

37.3.1
Vendors, delivery partners, service providers, and buyers are not employees of Kashfresh.

Kashfresh is not responsible for:

  • Salary
  • Insurance
  • Benefits
  • Workplace disputes
  • Labor law compliance

38. Limitation on Third-Party Rights

38.1
The Disclaimer is intended solely for the benefit of:

  • Kashfresh
  • Its legal entity (Badana Communications and Business Pvt. Ltd.)
  • Users
  • Vendors

No external third party has rights to enforce any part of this document.

38.1 No Third-Party Beneficiaries

38.1.1
Unless explicitly stated, no clause grants:

  • Rights
  • Privileges
  • Legal standing

to any third party, including:

  • Advertisers
  • Affiliates
  • Logistics providers
  • Software partners
  • Payment gateways

38.2 No Assignment of Rights

38.2.1
Users may not transfer:

  • Their obligations
  • Their rights
  • Their legal protections

under this Disclaimer to another person or entity without written approval from Kashfresh.

39. Governing Law, Interpretation & Severability

39.1
This Disclaimer is governed by the laws of India. All disputes shall be handled exclusively under the jurisdiction of Srinagar Courts, J&K.

39.1 Governing Law

39.1.1
Applicable regulations include:

  • IT Act, 2000
  • Consumer Protection Act
  • E-Commerce Rules, 2020
  • Indian Contract Act, 1872

International users agree to abide by this jurisdiction.

39.2 Interpretation of the Disclaimer

39.2.1
Any ambiguities shall not be interpreted against Kashfresh.

39.2.2
Headings are for convenience only and do not affect legal interpretation.

39.3 Severability

39.3.1
If any clause in this Disclaimer is found invalid by a court:

  • The remainder of the Disclaimer remains enforceable
  • Only the invalid clause is removed or modified

39.3.2
Invalidity of one clause does not affect the entire agreement.

40. Updates to This Disclaimer

40.1
Kashfresh reserves the absolute and unrestricted right to modify, update, revise, amend, or replace any part of this Disclaimer at any time. These updates may be implemented to:

  • Reflect changes in laws or regulations
  • Comply with evolving industry standards
  • Introduce new platform features
  • Correct inaccuracies or outdated content
  • Respond to operational changes
  • Reflect new business partnerships or integrations

40.2
Such changes take effect immediately upon being published on the website or mobile app.

40.1 User Acknowledgment of Updates

40.1.1
Users acknowledge and agree that:

  • Updated versions supersede all previous versions
  • Continued use of the platform constitutes acceptance of the revised Disclaimer
  • Users are responsible for reviewing this section periodically
  • Kashfresh is not obligated to notify users individually of changes

40.1.2
Major legal updates may be communicated through:

  • Email notifications
  • Banner notices
  • Pop-up alerts
  • Policy update logs

However, Kashfresh does not guarantee delivery of such notifications.

40.2 Vendor-Specific Updates

40.2.1
Vendors are required to:

  • Regularly review policy changes
  • Ensure ongoing compliance
  • Update listing practices accordingly

40.2.2
Failure to comply with updated policies may lead to:

  • Account suspension
  • Removal of listings
  • Penalties under marketplace rules

40.3 Right to Modify Platform Operations

40.3.1
Kashfresh may, without notice:

  • Change fee structures
  • Introduce new service tiers
  • Modify commission percentages
  • Update vendor tools
  • Remove outdated features
  • Replace integrations

40.3.2
No updates create liability for Kashfresh, nor do they guarantee continuity of past functions.

41. Contact & Grievance Redressal

41.1
Kashfresh ensures transparency and accessibility through a dedicated grievance redressal system compliant with:

  • Indian IT Act
  • Consumer Protection Rules 2020
  • International best practices

41.2
For any concerns related to:

  • Product issues
  • Vendor misconduct
  • Listing disputes
  • Payment problems
  • Shipping concerns
  • Policy clarifications
  • Legal matters

users may contact the designated officer.

41.1 Grievance Officer (India)

Name: Akhtar Badana
Email: complaints@kashfresh.com
Phone: +91-9419061646
Correspondence and PR Office Address:
1st Floor, Bhat Complex, Near Astan, Airport Road,
Humhama, Srinagar, J&K, India – 190021

41.1.1
The Grievance Officer will:

  • Acknowledge complaints within 72 business hours
  • Resolve issues within 30 days or as mandated by law
  • Communicate clearly regarding dispute outcomes

41.2 International User Support

41.2.1
International customers may contact:

📧 privacy@kashfresh.com
or
📧 help@kashfresh.com

for matters involving:

  • Cross-border shipments
  • Customs complications
  • International payment issues
  • Country-specific compliance queries

41.3 Vendor Support & Compliance Division

41.3.1
Vendors may reach:

📧 vendor@kashfresh.com

for:

  • Listing support
  • Compliance queries
  • Commission-related questions
  • Product approval escalations
  • Account troubleshooting

41.3.2
Vendor grievances will be processed based on marketplace rules and Indian e-commerce regulations.

42. Final Acceptance & Binding Effect

42.1
By accessing, browsing, or using Kashfresh, the user explicitly acknowledges and agrees to be bound by:

  • This Disclaimer
  • The Terms & Conditions
  • The Privacy Policy
  • The Cookie Policy
  • All marketplace rules governing buyer and vendor behavior

42.2
This Disclaimer constitutes a legally enforceable agreement between:

The User (buyer, browser, vendor, or visitor)
and
Badana Communications and Business Pvt. Ltd. (Kashfresh.com)

42.1 Consent Through Use

42.1.1
Users accept this Disclaimer through:

  • Accessing any page of the website
  • Using the mobile application
  • Creating an account
  • Making a purchase
  • Listing products (vendors)
  • Browsing product listings
  • Interacting with support or communication tools

42.1.2
If a user disagrees with any part of this Disclaimer, they must:

  • Immediately stop using the platform
  • Delete their account if necessary
  • Refrain from future interactions with Kashfresh

42.2 No Waiver of Rights

42.2.1
Failure of Kashfresh to enforce any provision of this Disclaimer does not constitute a waiver of that provision.

42.2.2
Rights remain enforceable at any time as permitted by law.

42.3 Entire Agreement Clause

42.3.1
This Disclaimer, combined with related policies, represents:

  • The complete agreement
  • The final understanding
  • The exclusive terms

governing user interactions with Kashfresh.

42.3.2
It supersedes:

  • Any prior oral agreements
  • Informal discussions
  • Marketing claims
  • Assumptions or expectations

unless expressly stated in writing.

42.4 Binding Nature on Vendors

42.4.1
Vendors agree to all clauses in this Disclaimer when:

  • Creating a vendor account
  • Uploading product listings
  • Transacting with buyers
  • Using the vendor dashboard

42.4.2
Vendor acknowledgment is mandatory for participation in the marketplace.

43. Appendix: Examples of Risks & Limitations

43.1
This appendix illustrates common real-world scenarios demonstrating the risks and limitations outlined in the Disclaimer. These examples help users understand how obligations and liabilities operate on the platform.

43.1 Example: Incorrect Product Description

A vendor uploads an incorrect nutritional value for a spice mix.

  • Kashfresh is not responsible for accuracy.
  • User should verify independently.
  • Refund decisions depend on vendor policies.

43.2 Example: Shipping Delay

A courier takes longer due to weather conditions.

  • Kashfresh is not liable for delays.
  • Estimated dates are not binding.
  • Refunds are subject to policies and vendor cooperation.

43.3 Example: Payment Gateway Error

A user’s payment fails due to a banking issue.

  • Kashfresh cannot remedy bank-side problems.
  • User must contact the bank.
  • Refunds depend on gateway settlement processes.

43.4 Example: Vendor Misrepresentation

A vendor lists an item as “organic” without certification.

  • Kashfresh does not guarantee vendor claims.
  • Vendor is solely responsible.
  • Listing may be removed upon investigation.

43.5 Example: Misuse of Health Information

A user consumes a herbal product believing it cures an illness.

  • Kashfresh does not provide medical advice.
  • User acted without professional consultation.
  • Liability is fully disclaimed.

44. Closing Legal Statement

44.1
This Disclaimer establishes the legal boundaries within which Kashfresh operates as a hybrid multi-vendor marketplace. It defines the rights, obligations, limitations, and responsibilities of users, vendors, and Kashfresh, ensuring transparency and clarity for all parties interacting with the platform.

44.2
The purpose of this Disclaimer is to:

  • Set reasonable expectations
  • Clarify marketplace operations
  • Limit liability where appropriate
  • Protect Kashfresh from unintended obligations
  • Ensure compliance with applicable laws
  • Educate users about inherent risks in digital commerce

44.3
Users are encouraged to read this Disclaimer in full before engaging with the platform to avoid misunderstandings.

44.1 No Guarantee of Error-Free Operations

44.1.1
Despite reasonable efforts to maintain accuracy, stability, and reliability, Kashfresh cannot guarantee that the:

  • Website
  • Mobile app
  • Vendor tools
  • APIs
  • Backend systems

will always function without interruptions or errors.

44.1.2
The platform is provided “as is” and “as available”, with no warranties beyond those required by law.

44.2 No Guarantee of Vendor Conduct

44.2.1
Although Kashfresh reviews vendors before onboarding, it cannot guarantee:

  • Vendor honesty
  • Product authenticity
  • Compliance with local laws
  • Ethical sourcing
  • Accuracy of vendor claims
  • Continuous vendor availability

44.2.2
Vendor behavior remains beyond Kashfresh’s direct control.

44.3 User Understanding

44.3.1
By using Kashfresh, the user acknowledges understanding that:

  • Marketplace transactions involve inherent risks
  • Agricultural and natural products may vary
  • Third-party services may fail or fluctuate
  • External factors such as weather or customs may impact deliveries
  • Content may not always be error-free
  • Vendors are independent business entities

44.3.2
This Disclaimer sets reasonable expectations grounded in the realities of an open marketplace platform.

45. Signature & Compliance Declaration

45.1
This Disclaimer is formally issued by Badana Communications and Business Pvt. Ltd., the legal entity operating Kashfresh.com.

45.2
The company declares that this Disclaimer:

  • Conforms to Indian e-commerce laws
  • Aligns with international consumer expectations
  • Reflects operational transparency
  • Defines the platform’s legal boundaries
  • Protects the interests of buyers, vendors, and Kashfresh

45.3
All users must agree to these terms as a condition of accessing or using the platform.

45.1 Digital Acceptance

45.1.1
By conducting any activity on the platform, including browsing, logging in, or transacting, the user signifies:

  • Digital acceptance of this Disclaimer
  • Agreement to abide by platform policies
  • Consent to marketplace mechanisms
  • Understanding that Kashfresh is not responsible for vendor-provided inaccuracies

45.1.2
No physical signature is required.

45.2 Vendor Declaration

45.2.1
Vendors agree that:

  • They operate independently of Kashfresh
  • They are solely responsible for legal compliance
  • They bear complete liability for their listings
  • They must uphold high-quality standards
  • They must resolve buyer disputes in good faith

45.2.2
Violation of marketplace rules may result in vendor suspension or legal action.

45.3 User Declaration

45.3.1
Users confirm that:

  • They have read and understood the Disclaimer
  • They assume all risks associated with using Kashfresh
  • They will make informed decisions
  • They understand limitations of liability
  • They acknowledge the nature of marketplace operations

46. Final User Acknowledgment Clause

46.1
By using Kashfresh, the user acknowledges that they have read, understood, and agreed to be legally bound by:

  • This Disclaimer
  • The Terms & Conditions
  • The Privacy Policy
  • The Cookie Policy
  • All published platform rules
  • All updated versions of these documents

46.2
The user agrees that the risks, limitations, and obligations detailed herein are fair, reasonable, and necessary for the functioning of a multi-vendor marketplace.

46.1 Continuing Usage Clause

46.1.1
Continued use of the platform constitutes ongoing acceptance of this Disclaimer, even after updates and modifications.

46.1.2
Users who disagree with any portion must:

  • Stop using the platform immediately
  • Disconnect from all related services
  • Request account deletion if necessary

46.2 Binding Nature Across Jurisdictions

46.2.1
Indian law governs all aspects of this Disclaimer.

46.2.2
International users agree to comply with:

  • Laws of India for all platform-related matters
  • Srinagar Court jurisdiction for disputes
  • Kashfresh’s internal dispute process before legal escalation

46.3 Relationship of Policies

46.3.1
This Disclaimer must be interpreted alongside:

  • Kashfresh Privacy Policy
  • Kashfresh Cookie Policy
  • Kashfresh Terms & Conditions
  • Vendor Terms (where applicable)

46.3.2
All documents collectively form a unified agreement governing platform use.

47. Closing Statement

47.1
Kashfresh, as a hybrid multi-vendor marketplace, prioritizes transparency, fairness, compliance, and user awareness. This Disclaimer clearly outlines the limitations and responsibilities essential for ensuring safe and ethical operations.

47.2
Users and vendors are encouraged to periodically review this document, remain informed, and contact Kashfresh support for clarification whenever needed.

47.3
Kashfresh values trust and strives to maintain an environment where:

  • Buyers can shop confidently
  • Vendors can operate responsibly
  • Policies remain transparent
  • Risks are clearly communicated
  • Responsibilities are properly balanced

47.4
This Disclaimer ensures the integrity, safety, and legal clarity of the platform and the ecosystem it supports.