Help Center – Kashfresh.com

1. Introduction

The Kashfresh Help Center is a comprehensive support hub for both buyers and vendors operating on our multi-vendor marketplace. Managed by Badana Communications and Business Pvt. Ltd., the Help Center provides:

  • Step-by-step guides
  • FAQs
  • Troubleshooting tips
  • Contact information for escalations

The Help Center ensures smooth transactions, vendor-buyer interactions, and global compliance.

Correspondence address: 1st Floor, Bhat Complex, Near Astan, Airport Road, Humhama, Srinagar, J&K, India – 190021
Contact Officer: Akhtar Badana
Phone: +91-9419061646
Email: help@kashfresh.com

2. Buyer Support

A. Account Assistance

  • Creating a buyer account
  • Password recovery
  • Updating personal information
  • Verifying email and contact number

B. Orders & Payments

  • Placing orders from multiple vendors
  • Payment processing and security
  • Cancelling or modifying orders before dispatch
  • Viewing order history and receipts

C. Shipping & Tracking

  • Tracking multi-vendor orders
  • Domestic and international shipping policies
  • Handling customs and import duties
  • Estimated delivery timelines

D. Returns & Refunds

  • Initiating return requests
  • Vendor-specific return policies
  • Refund timelines and processing
  • Handling defective or incorrect products

E. Promotions & Discounts

  • Applying promo codes
  • Eligibility criteria
  • Multi-vendor cart discounts
  • Expiry and limitations

F. Technical Support

  • Website and mobile app troubleshooting
  • Browser compatibility
  • App installation and updates
  • Error resolution

3. Vendor Support

A. Vendor Registration

  • Required legal documentation
  • Verification process
  • Account activation and onboarding

B. Product Management

  • Adding and editing product listings
  • Uploading images and certifications
  • Stock management and alerts

C. Orders & Fulfillment

  • Viewing and processing orders
  • Handling shipping, logistics, and tracking
  • Returns and exchanges coordination

D. Payments & Statements

  • Viewing transaction history
  • Commission deductions and vendor fees
  • Payout schedules
  • International payment handling

E. Marketing & Promotions

  • Running discount campaigns
  • Vendor-specific advertising
  • Tracking promotion performance

F. Analytics & Reports

  • Sales insights
  • Customer engagement metrics
  • Product performance reports
  • Forecasting and inventory planning

4. Multi-Vendor Interaction Guidance

A. Communication Channels

  • Buyer-vendor messaging system
  • Order updates and notifications
  • Vendor support for inquiries

B. Dispute Resolution

  • Handling complaints professionally
  • Reporting unresolved issues
  • Mediation by Kashfresh support team

C. Guidelines for Transparency

  • Accurate product descriptions
  • Honest reviews and ratings
  • Compliance with quality standards

5. International Buyers & Vendors

  • Guidance on global shipping
  • Handling cross-border taxes and duties
  • Compliance with local laws in destination countries
  • Tips for importing perishable and fragile items

6. Tutorials & Resources

A. Buyers

  • How to place multi-vendor orders
  • Managing multi-vendor carts
  • Tracking shipments globally
  • Returning or exchanging products

B. Vendors

  • Onboarding checklist
  • Inventory optimization
  • Marketing and promotions setup
  • Handling international orders

C. Accessibility

  • WCAG 2.1 compliance
  • Keyboard navigation and screen reader support
  • Multi-language support for global users

7. Reporting & Escalation

A. Reporting Issues

  • Email: help@kashfresh.com
  • Phone: +91-9419061646
  • Include order ID, product details, and screenshots

B. Escalation Process

  • Step 1: Contact Help Center
  • Step 2: Vendor or buyer mediation
  • Step 3: Contact Officer – Akhtar Badana
  • Step 4: Legal escalation to Srinagar Courts, J&K if unresolved

8. Security & Fraud Prevention

  • Tips for secure accounts
  • Recognizing phishing attempts
  • Reporting fraudulent activity
  • Vendor guidelines for verifying buyers

9. Updates & Notifications

  • Help Center content updated regularly
  • Platform notifications for buyers and vendors
  • Tutorials for new features, promotions, or regulatory changes

10. Contact Information

Contact Officer: Akhtar Badana
Email: help@kashfresh.com
Phone: +91-9419061646
Postal Address: 1st Floor, Bhat Complex, Near Astan, Airport Road, Humhama, Srinagar, J&K, India – 190021

Services provided:

  • Buyer account support
  • Vendor dashboard assistance
  • Payment and order issue resolution
  • Shipping and customs guidance

The KashFresh Help Center ensures:

  • Prompt and reliable support for global buyers and vendors
  • Multi-vendor ecosystem guidance
  • Compliance with international e-commerce and privacy standards
  • Transparent dispute resolution and educational resources