1. Introduction

1. Introduction

1.1
Kashfresh.com is committed to providing clear, reliable, and accessible communication channels for all customers, vendors, partners, and regulatory authorities. Whether you require assistance with an order, need support as a seller, or wish to inquire about business collaborations, our team is available to help.

1.2
This Contact Us page outlines the official communication methods for reaching various departments at Kashfresh.com, operated by Badana Communications and Business Pvt. Ltd. ,( CIN: U47999JK2020PTC011443)

1.3
We strive to respond to all queries promptly, professionally, and in accordance with our service standards.

2. Customer Support

2.1
For questions related to product inquiries, order status, returns, refunds, cancellations, payments, or general help, customers may use the following channels:

2.1.1
📧 Email (Customer Helpdesk): help@kashfresh.com

2.1.2
📞 Phone Support: +91-9419061646
Available during standard business hours (IST).

2.1.3
📝 Support Form: Available on the Kashfresh website and mobile app under the “Help” section.

2.2
Customers are encouraged to include:

  • Order ID
  • Registered email or phone number
  • Brief description of the issue
  • Relevant screenshots (if applicable)

This helps our team provide faster and more accurate assistance.

3. Vendor & Seller Support

3.1
Vendors and sellers who require assistance with product listings, onboarding, payments, settlements, disputes, shipping, or compliance may use the following dedicated contacts:

3.1.1
📧 Seller Support: support@kashfresh.com

3.1.2
📧 Compliance & Policy Queries: policy@kashfresh.com

3.1.3
📧 International Vendor Queries: international@kashfresh.com

3.2
For quicker resolution, vendors should include:

  • Vendor ID
  • Registered business name
  • Listing or product ID (if applicable)
  • Description of concern

3.3
Kashfresh aims to respond to seller queries within 48 business hours.

4. Complaints & Grievances

4.1
Kashfresh is committed to fair and transparent grievance handling as per Indian e-commerce regulations.

4.2
If you believe your issue requires escalation, please contact the Grievance Officer:

4.2.1
📧 Grievance Email: complaints@kashfresh.com
4.2.2
📞 Phone: +91-9419061646
4.2.3
📍 Designation: Grievance Officer
4.2.4
👤 Name: Akhtar Badana

4.3
When filing a complaint, please include:

  • Order ID / Vendor ID
  • Nature of the complaint
  • Date of issue
  • Previous communication reference (if any)

4.4
Complaints are reviewed in accordance with the Consumer Protection (E-Commerce) Rules, 2020.

5. Business, Media & Partnership Inquiries

5.1
Kashfresh welcomes inquiries related to:

  • Corporate partnerships
  • Wholesale procurement
  • Media and press relations
  • Marketing collaborations
  • Vendor onboarding programs
  • Agricultural and local producer outreach

5.2
Please use the following channels:

5.2.1
📧 Business & Partnership Email: info@kashfresh.com

5.2.2
📧 Media & Press: media@kashfresh.com

5.2.3
📧 Vendor Onboarding: sellers@kashfresh.com

6. Legal & Compliance Communication

6.1
For matters related to:

  • Legal notices
  • Regulatory compliance
  • Intellectual property
  • Law enforcement coordination
  • Government communication

6.2
Please contact:

6.2.1
📧 Legal Department: legal@kashfresh.com

6.2.2
📧 Policy Compliance: policy@kashfresh.com

6.3
All legal notices must be submitted in writing and include complete sender details and supporting documentation.

7. Postal Address

7.1
All physical correspondence, including legal notices, business documents, and formal communication, may be mailed to:

📍 Correspondence and PR Office Address:

Badana Communications and Business Pvt. Ltd.
1st Floor, Bhat Complex, Near Astan
Airport Road, Humhama
Srinagar, Jammu & Kashmir
India – 190021

7.2
Please ensure that envelopes clearly mention the intended department (Customer Support, Seller Support, Legal, Grievance Officer, etc.).

8. Operating Hours

8.1
Standard business hours for support:

  • Monday to Saturday
  • 10:00 AM – 6:00 PM IST
  • Closed on Sundays and national/public holidays.

8.2
Response times may vary during high-volume seasons or festival periods.

9. Response Commitment

Kashfresh aims to:

9.1
Acknowledge queries within 24–48 hours.

9.2
Resolve straightforward issues within 3 business days.

9.3
Resolve complex issues or disputes within 7–10 business days, depending on documentation and investigation needs.

9.4
Keep users informed in case additional time is required.

10. Fraud Reporting

10.1
If you suspect:

  • Fraudulent activity
  • Fake listings
  • Counterfeit products
  • Misuse of customer or vendor data
  • Suspicious communication

You may report urgently to:

10.1.1
📧 Fraud & Abuse Desk: security@kashfresh.com

10.2
Reports are reviewed with priority for the safety of our users and platform.

11. Accessibility Support

11.1
Users with disabilities who face difficulty accessing any part of our platform may contact:

11.1.1
📧 Accessibility Support: accessibility@kashfresh.com

11.2
We aim to respond within 3 business days with assistance or alternative methods to complete your request.

12. Final Note

12.1
Kashfresh values transparent and open communication.
We encourage all users—buyers, sellers, partners, and authorities—to reach out whenever support is needed.

12.2
Our goal is to ensure a safe, accessible, and trustworthy marketplace for everyone.