Return & Refund Policy

Return and Refund Policy
Effective Date: March 29, 2025

At KashFresh, we value customer satisfaction and strive to provide a hassle-free return and refund process. Please read our policy carefully to understand the conditions under which returns and refunds are applicable.

1. Eligibility for Returns

You may request a return if:

• The product you received is defective, damaged, or not as described.

• The return request is made within [Insert Number] days from the date of delivery.

• The product is unused, in its original packaging, and includes all accessories and documentation.

2. Non-Returnable Items

The following items are not eligible for return:

• Digital products and services.

• Items purchased on sale or as part of a promotion.

• Used, altered, or damaged products (unless received in such condition).

3. Return Process

To initiate a return:

1. Contact our customer support at help@kashfresh.com or +91-9419-061646 with your order details.

2. Our team will verify your request and provide return instructions.

3. Ship the item back to us in its original condition.

4. Once received and inspected, we will process your return request.

4. Refund Policy

Refunds will be issued based on the following conditions:

• If the return is approved, refunds will be processed within [Insert Number] business days.

• Refunds will be issued to the original payment method used at the time of purchase.

• Shipping charges (if applicable) are non-refundable unless the return is due to our error.

5. Order Cancellations

• Orders can be canceled within [Insert Number] hours of placement if they have not been processed.

• If an order has been shipped, it cannot be canceled but may be eligible for return.

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us.

7. Contact Us

For any return or refund-related inquiries, you can reach us at: Email: help@kashfresh.com
Phone: +91-9419-061646
Address: J & K, India

By purchasing from KashFresh, you agree to this Return and Refund Policy.